Privacy Policy
Effective Date: January 31st, 2026
Welcome to Qua Diagnostics By Ryan Fernando. Your privacy is important to us, and we are committed to protecting your personal data in accordance with Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable regulations.
1. Scope of This Policy
This Privacy Policy applies to all users of Qua Diagnostics By Ryan Fernando’s website, APIs, and services, including:
- Healthcare providers, insurers, and partners using our platform.
- Patients and end-users accessing services through our network.
- Developers and enterprises integrating our APIs for diagnostics, telemedicine, and pharmacy solutions.
2. Information We Collect
2.1 Personal Information
When you use our services, we may collect the following personal details:
- Identity & Contact Details – Name, phone number, email address, and organization details.
- Payment Information – Billing details, UPI IDs, or bank details for transactions.
- Government Identifiers (if applicable) – Aadhaar, PAN, or health ID, where legally required.
2.2 Usage & Device Information
- IP address, browser type, and device details.
- Cookies and analytics data to monitor platform performance.
2.3 Healthcare & Sensitive Personal Data
In cases where Qua Diagnostics By Ryan Fernando facilitates healthcare services, we may process health-related data, including:
- Diagnostic Test Information – Lab test bookings, sample collection details, and results.
- Medical Consultation Data – Doctor prescriptions, consultation records, and medical history.
- Pharmacy Orders – Prescription validation, medicine purchases, and delivery information.
Note: We handle healthcare data in strict compliance with Indian laws, including the DPDP Act and the Clinical Establishments Act, 2010.
3. How We Use Your Information
We use your data to:
- Enable seamless API-led diagnostics, pharmacy, and consultation services.
- Facilitate transactions and healthcare fulfillment.
- Improve user experience and customer support.
- Send service-related notifications, billing updates, and healthcare reminders.
- Comply with legal, regulatory, and fraud prevention requirements.
We do NOT sell your personal data or use it for unauthorized purposes.
4. How We Share Your Information
We share data only in the following cases:
4.1 Service Providers & Healthcare Partners
- Accredited diagnostic labs, hospitals, doctors, and pharmacies for processing appointments and prescriptions.
- Insurance companies and wellness platforms for policyholder services.
4.2 Government & Regulatory Compliance
We may share personal data with authorities if required under:
- The Digital Personal Data Protection Act, 2023
- The IT Act, 2000 & IT Rules, 2011
4.3 Business Transactions
In the event of a merger, acquisition, or restructuring, user data may be transferred to the new entity, ensuring continued data protection compliance.
5. Data Security & Retention
We implement strong security measures to safeguard your data:
- Encryption – All sensitive data is encrypted during storage and transmission.
- Access Control – Data is accessible only to authorized personnel.
- Regular Audits – Periodic security audits and compliance checks.
We retain data only for as long as necessary under regulatory and business needs. Medical records are stored as per IRDAI and NDHM (Ayushman Bharat Digital Mission) guidelines.
6. Your Rights & Choices
Under the DPDP Act, 2023, you have the following rights:
- Right to Access & Correction – Request a copy of your data or update your details.
- Right to Withdraw Consent – Opt out of data processing where applicable.
- Right to Data Deletion – Request deletion of personal data, subject to legal retention policies.
- Right to Grievance Redressal – File complaints regarding data misuse.
To exercise these rights, contact us at contact@labstack.in
7. Cookies & Tracking Technologies
Qua Diagnostics By Ryan Fernando uses cookies to enhance user experience and track website performance.
- Essential cookies for security and authentication.
- Analytical cookies to improve platform functionality.
- Users can manage cookie preferences via browser settings.
8. Third-Party Services & Links
Qua Diagnostics By Ryan Fernando may link to third-party websites or services, such as payment gateways or healthcare providers. We are not responsible for their privacy practices, and we encourage users to review their policies before sharing personal data.
9. Children’s Privacy
Qua Diagnostics By Ryan Fernando services are not intended for children under 18 without parental consent. If we become aware of any data collected from minors without proper authorization, we will take steps to delete it.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in laws or business practices. Significant updates will be communicated via email or website notifications.
11. Contact Us
For any privacy concerns, reach out to us at:
- Email: contact@labstack.in
- Address: #1312, Double Road, Indira Nagar, Bangalore 560038, Karnataka, India
- Support: +91 80068 00560