Question 1

How do I book a test?

Accepted Answer

Search for a test or package, pick a slot, and complete verification. A phlebotomist will visit your location for sample collection. If you need help booking your tests, please contact our support team.

Question 2

What do I do if I have a prescription but am not sure which tests to book?

Accepted Answer

Contact our support team with your prescription details, and we will assist you in selecting the appropriate tests.

Question 3

How soon will I get my reports?

Accepted Answer

Most reports are delivered digitally within 6–24 hours depending on the test or package.

Question 4

Is home sample collection available?

Accepted Answer

Yes, free home sample collection is available in serviceable pincodes. Availability may vary by test and location.

Question 5

Do you offer fasting tests?

Accepted Answer

Yes, several tests require 8–12 hours of fasting. Instructions are shown during booking.

Question 6

Can I reschedule my slot?

Accepted Answer

Yes, subject to availability. You can reschedule from your bookings page or contact support.

Question 7

Are payments secure?

Accepted Answer

All payments are processed via secure, PCI-compliant gateways.

Question 8

How do I get invoices?

Accepted Answer

Invoices and reports are available for download from your profile once generated.

Question 9

Do you support corporate health checks?

Accepted Answer

Yes, we offer corporate packages. Please reach out via support for details.

Question 10

Which cities are covered?

Accepted Answer

Service availability varies. Enter your pincode to check serviceability.

Question 11

Can I book for family members?

Accepted Answer

Yes, you can add patient details for family members during checkout.

Question 12

What if I entered the wrong email/phone?

Accepted Answer

You can update your contact details during OTP verification or contact support for help.

Question 13

Why are blood tests necessary before starting a personalized nutrition plan?

Accepted Answer

Blood tests provide vital insights into your health markers—like vitamin levels, blood sugar, liver/kidney function, thyroid, inflammation, and hormonal balance. These help us tailor your nutrition plan to your exact biological needs.

Question 14

Can I use recent blood reports instead of doing new ones? How recent is acceptable?

Accepted Answer

Yes, if they’re comprehensive and done within the last 2 months. Reports older than that may not reflect your current health accurately.

Question 15

Are tests mandatory before the first consultation?

Accepted Answer

They are strongly recommended for creating an evidence-based plan. However, your first consultation can proceed with or without them. The quality of personalization increases with complete reports.

Question 16

Is fasting required for these tests?

Accepted Answer

Yes, 8–10 hours of fasting is ideal for accurate results, especially for sugar, lipid profile, and some vitamin levels.

Question 17

Can I get the tests done at any lab, and do I need a prescription?

Accepted Answer

You can use any reputed lab. A prescription is generally not needed, but some labs might ask for one—we can help you with that if required.

Question 18

Will you interpret the test reports, or do I need a doctor?

Accepted Answer

Our team will review your reports and interpret them in the context of your nutrition plan. For medical diagnoses or treatment, consult your physician.

Question 19

Are test costs included in the plan fees?

Accepted Answer

No, test costs are separate unless explicitly mentioned in your package. We do offer discounted rates through our partnered labs.

Question 20

How do the test results help customize my diet plan?

Accepted Answer

They help us identify deficiencies, imbalances, or red flags so we can adjust your diet, supplements, and recommendations to correct or support them.

Question 21

If I’ve done some tests already, do I need to repeat them?

Accepted Answer

Only if the existing ones are incomplete or outdated. We’ll review and confirm if a repeat is needed.

Question 22

How long do the test reports take to arrive?

Accepted Answer

Typically 24–48 hours for most blood tests. Specialized tests (e.g., hormones, micronutrients) may take longer—up to 5 working days.

Question 23

How often should these tests be repeated?

Accepted Answer

Every 3–6 months is ideal, depending on your health goals and plan progress. We’ll guide you on this.

Question 24

What happens if I skip the tests—will it affect my plan?

Accepted Answer

Yes, the personalization will be limited or based on general protocols. Your results and progress may not be as effective without complete data.

Question 25

Is testosterone testing relevant for women too?

Accepted Answer

Yes. Testosterone is important for women's hormonal balance, energy levels, and metabolic health. It’s included in hormonal panels when needed.

Question 26

Can I do the tests during my period?

Accepted Answer

It’s better to wait 5–7 days after your period ends, especially for hormone tests, to get more stable and accurate readings.

Question 27

I need help booking the blood test. Can someone assist?

Accepted Answer

Absolutely. Most clients prefer our support. We can help book the test or arrange for home sample collection via our partner labs.

Question 28

I’ve heard Thyrocare reports aren’t very reliable. Can I choose another lab?

Accepted Answer

Yes, while we recommend Thyrocare for convenience and pricing, you’re free to choose any NABL-certified or reputed lab.

Question 29

For fertility, do women need hormone tests too?

Accepted Answer

Yes, hormones like FSH, LH, AMH, and prolactin are essential in fertility-related assessments. We’ll guide you on which are relevant.

Question 30

Why don’t you include blood test charges in the main program fee?

Accepted Answer

To keep your base package affordable and flexible. Clients can choose the lab, timing, and budget that suits them best.

Question 31

What’s included in a full-answer blood test?

Accepted Answer

It generally includes CBC, lipid profile, liver/kidney function, thyroid, sugar levels, vitamins B12/D3, and more. We’ll share a checklist.

Question 32

Can I speak to someone to help me understand which tests are relevant for me?

Accepted Answer

Yes! Our team will walk you through the right test panels based on your health history and goals.

Question 33

What if my blood test shows something abnormal—will I get medical advice?

Accepted Answer

We’ll flag any critical issues and advise you to consult your physician. Our role is to adjust your diet accordingly, not provide medical treatment.

Question 34

Do you offer home sample collection?

Accepted Answer

Yes, we offer this in most cities through our lab partners for convenience.

Question 35

Can I combine these tests with my annual health checkup?

Accepted Answer

Absolutely. Just share your reports with us—we’ll let you know if anything’s missing.

Question 36

Will I get a reminder to repeat tests during the program?

Accepted Answer

Yes, we’ll remind you when a follow-up is due and help with rebooking if needed.

Question 37

Is there a way to skip blood tests and still follow a plan?

Accepted Answer

Yes, but it will be a generic plan. We highly recommend tests for better results.

Question 38

Are these tests suitable for those with chronic conditions (e.g., diabetes, thyroid)?

Accepted Answer

Yes, and they’re often even more important. We’ll customize based on your medical condition.

Question 39

Can I do only a few tests instead of the whole panel?

Accepted Answer

Yes, we can prioritize based on your health history. But the more data, the better.

Question 40

Will my insurance cover the cost?

Accepted Answer

Some insurance policies cover preventive checkups. Check with your provider.

Question 41

Can I do these tests abroad or through your international lab partners?

Accepted Answer

Yes, you can use any lab near you. We accept international lab reports in English.

Question 42

Do I need a prescription to get tested outside India?

Accepted Answer

In some countries, yes. We can provide a prescription if needed.

Question 43

Can you suggest low-cost labs in the US, UK, Canada, or Australia?

Accepted Answer

Yes, we can suggest some options or help you locate the most economical and accredited ones.

Question 44

Can I do some tests when I visit India?

Accepted Answer

Absolutely. Let us know your travel dates, and we’ll help schedule the test.

Question 45

Will the format of international reports work with your systems?

Accepted Answer

Yes, as long as the units and reference ranges are mentioned clearly.

Question 46

Can I ship my samples to India to use your labs?

Accepted Answer

Due to international regulations and sample stability, this is not recommended.

Question 47

Do you offer virtual consultations to explain my report?

Accepted Answer

Yes, all clients can book online consultations for report discussions.

Question 48

What if no lab services are available in my region?

Accepted Answer

We’ll guide you on what to do and share alternate diagnostic options if needed.

Question 49

Will you remind me when it’s time for the next test?

Accepted Answer

Yes. Based on your plan timeline, we’ll notify you about follow-up testing.

Question 50

Can these tests detect vitamin or mineral deficiencies?

Accepted Answer

Yes, especially Vitamin D, B12, iron, calcium, and magnesium levels if included in the panel.

Question 51

How are these results used in supplement recommendations?

Accepted Answer

Deficiencies guide your supplement plan—whether it's multivitamins, omega-3s, or others.

Question 52

What if I get conflicting results from different labs?

Accepted Answer

We’ll consider trends and refer you to repeat tests if the variations are significant.

Question 53

Can my family doctor also review the report?

Accepted Answer

Absolutely. In fact, we encourage collaboration if you're under medical supervision.

Question 54

What if my doctor prescribes a different panel than yours?

Accepted Answer

We’ll review both and help consolidate the insights into your plan.

Question 55

Do you really use these reports or is it just a formality?

Accepted Answer

They’re integral to your plan. Every report helps us fine-tune your nutrition.

Question 56

Why do you recommend Thyrocare? Do I get a QUA discount?

Accepted Answer

We partner with Thyrocare to offer convenience and discounted rates to QUA clients.

Question 57

Will you ask for blood tests every month once I start the diet plan?

Accepted Answer

No, only if required based on symptoms or to track specific progress. Usually every 3–6 months.